CHAPTER MEETING & GUEST SPEAKER
"Customer Experience Unleashed: How to Master Project Management with a Customer-Centric Approach"
June 6th, 2023

Your PMI-CRB Chapter Board is pleased to continue its efforts for the 2023 Program Year to enhance and provide value to the membership by offering Monthly Chapter Meetings. 

Please join the PMI-CRB Chapter for our On-Site or Hybrid (Virtual) on June 6th, 2023 meeting. Sponsored by Paul D. Casey, Growing Forward Services.

Note - We have limited Virtual seats, (100) and limited On-Site seats (100 seats - first come, first serve) available at CG & Public House.

Please select the appropriate ticket type (Virtual or On-Site) when you are registering:

• • If you choose the virtual option, you will receive link instructions on June 5th, 2023, after 6pm. 
    • Important! - the Zoom meeting starts at 06:15 PM
  • If you select the On-Site option, please come to CG & Public House Event Center Meeting Room at 05:30 PM for Networking. Dinner service starts at 05:50 PM. Dinner is included within the registration fee.
    
    • Buffet style dinner includes Tuscan Stuffed Chicken, Roasted Red Potatoes, Wild Rice Pilaf, Grilled Asparagus, Green Salad, Roll & Butter, Dessert. For Gluten free or Vegetarian Entrees, during registration choose the option "Yes, I am requesting a Gluten free or Vegetarian Entree" or email [email protected] by 6/2/2023.

CHAPTER MEETING & PRESENTATION

05:30 PM - Arrive at CG & Public House Event Center Meeting Room for On-Site Meeting 
05:30 PM - 05:50 PM - Networking
05:50 PM - 06:15 PM - Dinner & Networking
06:15 PM - On-Site/Virtual/Zoom Meeting/Presentations Start
06:15 PM - 07:30 PM. - "Customer Experience Unleashed: How to Master Project Management with a Customer-Centric Approach" by Dr. Alex Scortzaru

Dr. Alex Scortzaru

Alex Scortzaru, is a Senior Information Technology Leader at Pacific Northwest National Laboratory with over 30 years of experience in various industries. He is a visionary leader who has spearheaded successful information technology initiatives for organizations such as Providence Health and Services, Kadlec Health System, and Oregon Health & Science University. Alex's expertise spans across Clinical and Business Applications, Enterprise Technology, Customer Service and Support, Service Desk, Telecommunications, Network & Infrastructure, Clinical Engineering, Health Information Management, and Project Management.

Alex is a trailblazer in his field, holding a Ph.D. in Information Technology, a Master's in Business Administration, and a Bachelor of Science in Electrical Engineering. He is a certified Project Management Professional (PMP) by the Project Management Institute (PMI) and a Certified Professional in Healthcare Information and Management Systems (CPHIMS) by the Health Information Management Systems Society (HIMSS). He holds Program Management, Six Sigma Green Belt, ITIL, and Epic Certifications. Alex is a Fellow of the American College of Healthcare Executives (FACHE).

Aside from his professional achievements, Alex is a devoted family man and enjoys an active lifestyle with his wife Michelle and youngest daughter in West Richland. He takes advantage of all the activities the Pacific Northwest has to offer, from hiking, biking, and kayaking to skiing and boating. Alex is also a dedicated community volunteer, having served on the Board of Directors for United Way for six years and holding various leadership positions for the PMI Columbia River Basin chapter. 

"Customer Experience Unleashed: How to Master Project Management with a Customer-Centric Approach"

Are you tired of hearing about the same old boring project management tactics? Well, it's time to spice things up and focus on what really matters - the customer experience! Join us for a thrilling talk on "Customer Experience Unleashed: How to Master Project Management with a Customer-Centric Approach."

As a Project Manager, you have a lot on your plate. But it's not just about meeting deadlines and staying within budget - it's also about delivering a project that meets the customer's idea of success. In this talk, you'll learn about the unique challenges of balancing project management with customer experience and how to overcome them.

From communication strategies to risk management, we'll cover all the essential elements of achieving the perfect balance between project management and customer satisfaction. You'll leave this talk feeling empowered and ready to take on any project with a customer-centric approach. Don't miss out on this exciting opportunity to level up your project management skills!

Learning outcomes

• Understand the importance of balancing customer experience with project management goals
• Identify strategies and best practices for enhancing the customer experience throughout the project lifecycle
• Learn how to align project goals with customer expectations and desired outcomes
• Gain insights into how project managers can prioritize customer experience without compromising project scope, schedule, or budget
• Explore real-world case studies and examples of successful projects that achieved a balance between customer experience and project management goals.

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MEETING TYPE - Hybrid (Virtual) & On-Site Meeting 
ON-SITE VENUE - CG & Public House Event Center Meeting Room, 9221 W Clearwater Ave. Kennewick, WA 99336
DINNER MENU - Buffet style dinner. Dinner is included within the registration ticket and fee. 
NO HOST BAR - As always, a No Host Bar will be available during the Networking.
REGISTRATION - Required no later than Monday, 6/5/2023 at 5:30pm immediately preceding the Tuesday meeting. 
EARN PDU - Earn 1 PDU under the "Business Acumen" category by attending this organization meeting.
CANCELLATIONS - please check our Cancelations & Refunds policy.